INSIGHTS FROM THE 2024 PROFESSIONAL SERVICES MATURITY BENCHMARK
Fuel your 2024 performance improvement initiatives.
The professional services project lifecycle is complex, and when teams don’t get it right, it doesn’t just impact the bottom line—it also impacts client and employee satisfaction.
The findings of this benchmark clearly highlight the importance of leveraging advanced, purpose-built technology to enhance service delivery, efficiency, and overall business outcomes.
Inside the report…
2023 was a tough year! Over the past year, SPI Research notes performance deterioration in several areas, most notably in revenue and profitability.
25%
decrease in PS revenue
4%
decrease in profit
SPI Research sees four major goals PS Executives need to achieve
Success depends on optimizing all four, not just focusing on growth or profitability.
01
Revenue
Growth
02
Organizational
Profit
03
Client
Satisfaction
04
Employee
Optimization
Performance in one area impacts performance in other areas
There is a correlation between all KPIs. Increasing levels of business process maturity results in significant performance improvements.
Get the reportHigh-performing PSOs use technology to get better visibility and organizational efficiency
Nearly 90% of high-performing PSOs use PS technology
28%
higher EBITDA % for PS orgs using PS technology
14%
higher project margins for PS orgs using PS technology
10%
higher employee billable utilization for PS orgs using PS technology
Technology supports quality service and employee productivity
Having the right tools really matters! Firms where employees have the tools they need, grow faster, are more likely to be recommended by employees to others, and have higher levels of billable utilization which translates into higher margins. These are the ingredients for greater productivity and profitability in the professional services market.
Taking PS Technology to the next level
Kantata ranks as the #1 supplier of professional services technology in the 2024 Professional Services Maturity Benchmark.
Kantata develops vertical SaaS technology that’s purpose-built for the highly specific and complex needs of professional services organizations, with a comprehensive suite of market-leading capabilities that deliver clarity, control and confidence at every step of the professional services lifecycle.
“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital
“The real game changer of Kantata is the windshield view of our plans - Kantata gives us an accurate, up-to-date, living and breathing plan.”
Kevin Ochs
Professional Services Business Management Director at Esri
“Kantata has transformed our professional services operational efficiency and has delivered big gains to us as a fast-growing business.”
Chris Rauch
Chief Customer Officer at Sage People
“Our forecast metrics are so accurate that sometimes I feel like a fortune teller.”
Mandee Miles
Director of Client Finance at Hero Digital